Shipping Policy

Orders take approximately 2-3 weeks for delivery depending on availability. Occasionally production schedules change and a product will be temporarily out of stock, this can cause delays. Backorders are beyond our control. Please contact us at 413.739.2500 if your order has not been received in the time expected. We will contact you by e-mail with any backorder information we receive.

Shipping Damage

If the packaging appears to be damaged on the outside, please refuse to accept the package from the carrier; or please make sure when signing the shipper's proof of delivery slip, you include a note stating the package is or appears to be damaged. If you do accept a damaged shipment, please inform us and the carrier (UPS, FedEx, etc.) immediately. Depending on the product and where/how it was shipped, it may be necessary for you to deal with the carrier yourself.

Privacy Policy

By using our site, you are consenting to our privacy policy. We collect information from you when you register on our site, or place an order, you may be asked to enter your: name, email address, mailing address, phone number and credit card information. You may, however, visit our site anonymously.
We will not disclose any of your information to any outside parties.

Warranties

All products sold by Elegant Lighting are covered by the manufacturer's warranty. If you have purchased a product from us and find it to be defective please contact our Customer Support at 413.739.2500 for assistance in processing your claim. We will in no uncertain terms or conditions be liable for installation fees of any kind.

If within 14 days of receiving your order, any product proves to be defective, contact us immediately. Do Not Ship the product back without contacting us first for an RGA # and return instructions. After we receive the defective merchandise, we will test it, and we will ship back to you (at our expense) a non-defective replacement product.

Return Policy

HOLD ON TO THE ORIGINAL BOXES AND PACKAGING. We will only accept a return if a Return Goods Authorization Number (RGA#) has been issued and the product is returned in the original manufacturer's packaging. Products may be returned within 14 days of receiving. Products must be brand new, never used or installed, and in perfect condition with all of the manufacturer's packaging intact. In order to keep our prices at their lowest, we do have to charge a 25% restocking fee. Your original shipping and processing charges will not be refunded, if applicable. Orders returned after 14 days or without an RGA# will not be accepted. Please contact our store @413.739.2500 to request RGA#, RGA# will be e-mailed to you within 24 hours.

Items Not Eligible for return:

• Special purchases, including: clearance items, inventory sale items, etc.
• Any item that has been assembled, installed (including cut or clipped wires), modified or used in any way.
• Any item that is not in resalable condition.
• Any item not accompanied by a Return Goods Authorization Number (RGA#) issued by Elegant Lighting. Any item that is not in the original box with sufficient packaging materials.
• Large orders: (Orders containing 4 or more of a single item or orders with an invoice total greater than 0). When ordering large quantities, we suggest ordering a sample for evaluation.
• Any item not purchased from Elegant Lighting.
• Shipping & handling charges.

Terms and Conditions

Welcome to Elegant Lighting on-line. If you wish to purchase from our on-line catalog, you are accepting these conditions. Please read them carefully. Elegant Lighting reserves the right to modify or change the Terms and Conditions at any time without prior notice to you. Therefore, we recommend that you read carefully before using our website.